FAQ
In principle, we will send you the digicode after confirming the reservation of your massage. If you have not yet received it, please ask us.
Yes, of course! But no inappropriate requests will be tolerated, thank you.
For Thai massage, the Thaï Forest institute provides a loose-fitting cotton suit for men and women. For oil-based massages, patients remain in their underwear. Untreated parts of the body are covered, never naked. In winter, a heated blanket is provided to enhance the effect of warmth and relaxation. Thaï Forest provides disposable underwear for men and women, free of charge.
As an ASCA-approved therapist, you can apply for reimbursement of your sessions by your health insurance company. Each patient should check with his or her insurance company before treatment to find out whether the therapy and therapist chosen are reimbursed by his or her insurance company (Code to be sent to your insurance company: RCC M813462).
Tariff 590 is a professional, standardized and transparent billing of services by therapists. This makes it possible for health insurance companies to understand the providers’ statements and to process them in a uniform manner.
This questionnaire is mandatory for patients who wish to be reimbursed for the massage by their complementary insurance (LaMal). It allows for the follow-up of the treatment and provides the necessary information for the billing. (Tariff590) – Description
The massage is paid immediately at the end of the session and a receipt will be sent to you. You will have to send it directly to your insurance company.
Yes, our institute is equipped with a secure debit/credit card reader. We accept the following cards: Postcard, Maestro, Mastercard, Visa, TWINT.
However, we prefer cash payments to reduce costs.
Between 60 and 90min depending on your need, but it is advisable to allow a little extra time for the interview before the massage, as well as for a smooth return to reality.
The absolute contraindications :
- In case of disease or medication preventing blood clotting
- In case of phlebitis, which is an inflammation of the inner wall of the veins.
- In case of fever or flu, which indicates that the body is fighting an infection
In some cases, it is best to ask your doctor for advice before a session.
Before any massage, please tell us all your problems, even if it seems unimportant.
Yes of course!
With or without music, you choose. We offer a very varied collection of Zen and relaxing music. Let yourself be surprised by these pure and calming sounds.
If we do not have an appointment after you, we can start the treatment with a slight delay. If on the contrary, another appointment is already scheduled, your care will be shortened or even postponed if the delay is too great.
Please let us know as soon as possible, in order to cancel it, as this may happen.
Data protection declaration
As of September 09, 2023
- Thai Forest Massage Complementary Therapy practice
- Ornouma Kirapon
- Rue du Lac 08, 1800 Vevey
I hereby confirm that I comply with the following rules in accordance with the Data Protection Act and the relevant regulations.
The purpose of this declaration is to inform you, as our customer, about how we handle your personal and sensitive data collected in my practice.
Only data relevant to therapeutic treatment or information on possible offers will be processed. This is exclusively data that I have stored with your consent, that you send to us or that can be found in publicly accessible directories (telephone book, etc.). This may include general personal data (name, address, telephone number, etc.), information about your health/illness progress, diagnoses already made and, where applicable, other data you have provided to us/me in connection with treatment (patient file).
This data is collected, stored and processed exclusively in your patient file, respectively in the file required for administration, in particular in the application for billing according to tariff 590 via the onedoc.ch application. In these two storage locations, we can trace all the processing steps carried out on your data, including the persons responsible for them.
Your personal data will only be passed on to those people in my practice who need it to fulfill their contractual and legal obligations. These persons are informed of the applicable data protection regulations and are obliged to comply with them.
Your data, or parts thereof, will only be made accessible to other persons or institutions (insurers, etc.) with your explicit consent. Exceptions are court orders or the implementation of legitimate rights on the part of the firm.
If your data is collected and processed physically, it is stored in a locked room or cabinet that is inaccessible to unauthorized third parties. Data collected electronically is stored securely (firewall, password, etc.).
Unless there are cantonal or other legal provisions to the contrary, the data we have collected will be deleted twenty years after your last consultation in our/my practice
Written communication between my firm and you takes place by e-mail, either encrypted using a special program, or unencrypted with your written consent.
As a current or former customer, you can request a copy of all the data we have collected about you in a current electronic format at any time. Only physically available data will be scanned for this purpose and sent to you as a PDF or paper document. As a general rule, data will be returned to you free of charge and within a maximum of 30 days.
The therapist in charge of your file is responsible for all matters relating to the processing of your personal data and the exercise of your rights,
Ornouma Kirapon
- Rue du Lac 08, 1800 Vevey
- info@thaiforest.ch
- +41 (0)79 648 84 68
Since October 01, 2023, a new data protection law has appeared, the procedure for receiving invoices via your e-mail has changed. It is no longer possible to view the pdf invoice directly from your e-mail program.
When you receive the e-mail from Onedoc.ch, you need to enter your telephone number and receive an activation code that will enable you to receive a ZIP file.
Once this file has been opened, you will have access to the following three documents: the invoice for the customer, the invoice for your insurance and the Thai Forest descriptive invoice.
To receive the file, you need a valid telephone number and a program to open the ZIP file. As a general rule, all recent computers and smartphones are able to do this.
For those who have difficulties, on request I can send the invoice directly to your e-mail address without having to open the ZIP file, or send it by B Mail.
See the Onedoc.ch link for detailed information on how to retrieve your invoice: download an invoice
Please do not hesitate to contact Team Thai Forest if you have any questions.
We do not answer masked calls, thank you for your understanding.
Under no circumstances. Please don’t even ask!
